FAQs

What do I need to hire a vehicle?

We need to see all of the following documentation at the time of hire:

How old do I have to be?

You must be aged between 21 and 70. However, if you want to drive a 7,500kg GVW vehicle on an ordinary licence you must also have passed your test before January 1997. For 15 seaters you must be aged between 25 and 70. NB: The government's licensing rules may have changed since you last hired this type of vehicle so please check on the DVLA website or contact us.

For prestige, luxury and high value vehicles, you must be at least 30 years old.

What if I’m over 71?

We can probably still hire you a vehicle, but you must be able to arrange your own fully-comprehensive insurance and bring it with you at the time of hire. To avoid disappointment, we would strongly advise you to call us well in advance for more information.

Who else can drive the vehicle?

Other named drivers can be added to allow them to drive the hire vehicle. Additional charges will apply. Please contact us for further information.

What does the price include?

The prices we show, or quote, are inclusive of VAT. Rates for all vehicles up to 7,500kg GVW include insurance. This is subject to an insurance excess surcharge of a minimum £1,500 (luxury vehicles are subject to individual quotes) which will be charged in the event of an insurance claim, and which can be reduced by paying an extra cost Collision Damage Waiver (CDW) at the time of hire. We do not sell CDW Products, but they can be purchased independently and easily through a variety of online sellers.

Is fuel included?

Fuel is not included in the cost of hire. Vehicles will normally be full at the start of the hire. It is your responsibility to ensure the vehicle is returned with the same level of fuel as when the hire period began. Vehicles returned short of fuel will be subject to a refuelling convenience charge or £1.59 per litre, whichever is the greatest.

How much is the deposit?

Deposits vary depending on the type of vehicle you wish to hire. A minimum £250 deposit is required for all cars and vans up to 7,500kg GVW. Over this we require a £350 deposit. Luxury and high value vehicles will be subject to an individual deposit secured against your credit card.

A £100 deposit is required for per Minibus at the time of booking, this is non-refundable should the booking be cancelled.

How much is the insurance excess?

Insurance excess is £1,500. Additional named drivers will be subject to an insurance surcharge. You are responsible for any damage or loss sustained to the vehicle and are liable to pay the insurance excess in this event. Due to fluctuations, as well as the number of variables in determining the insurance excess, it is recommended that you contact us for the latest information.

What is Collision Damage Waiver or CDW?

In the event of an insurance claim, Collision Damage Waiver - or CDW, as it is also known in most cases halves or totally removes your excess. This can be purchased separate via a standalone policy purchase from a third party with an additional payment at the time of hire. You can easily find this type of cover online or use this link to view the AA’s policy as an example: http://www.theaa.com/insurance/car-hire-excess-insurance

Is the windscreen covered?

Windscreen damage is the hirer’s responsibility.

How many miles do I get included?

150 miles (280KM for vehicles that record in kilometres) are included in all daily rentals. Luxury and prestige hires will be quoted individually.

1000 miles (1600KM for vehicles that record in kilometres) are included in weekly rentals. 8 pence +VAT per mile/KM or charged thereafter. As an example, an additional 100 miles would cost a total of £9.60 inclusive of VAT.

How can I pay?

By cash, credit or debit card. All major credit cards and debit cards are welcome, including Visa and MasterCard. Whole or part payment of charges may be required by credit or debit card. Outstanding payments are taken from credit or debit cards.

What if I am late returning the vehicle, or I wish to extend the hire?

It is very important that you contact us and let us know. We can then advise you of any additional charges and if required can arrange payment and insurance cover by debiting your credit or debit card. Alternatively, additional charges can be covered by monies brought in by you at the time of extending the hire period.

What if I'm going in to the congestion charge zone or using the Dartford Crossing?

It is the hirer’s responsibility to arrange payment for charges of this kind. There is a £35 + VAT administration charge for any penalty charges received.

The London Congestion charge can be paid by visiting the following link: https://congestioncharging.tfl.gov.uk/b/pb/provideVRM.faces

The Dartford crossing charge can be paid by visiting the following link: https://www.gov.uk/pay-dartford-crossing-charge

Parking and speeding fines

These are your responsibility. If we receive any such notices we reserve the right to pay them and recover the cost from the credit card provided to secure the hire. An administration charge will also apply.

What happens if I break down?

All our vehicles are covered by full nationwide breakdown assistance. In the unlikely event of the vehicle breaking down please contact us on 08448 871 840 (calls cost 10p per minute) or on any of the telephone numbers stated on your rental agreement.

Warning lights – call breakdown assistance straight away if a warning light comes on the dashboard. Please do not drive the vehicle if a red warning light comes on. If you are already driving, please stop as soon as it is safe to do so.

What do I do when I’m finished with the vehicle?

It's easy. Just return the vehicle to us, where you will be met by a member of staff who will check the vehicle over for mileage, fuel & damage. We advise vehicles are returned to us with the same amount of fuel as on collection, any fuel we dispense will be charged for as per our T&Cs. If a vehicle is returned out of hours, it is still the hirer’s responsibility until booked in by a member of staff.

Please make sure the vehicle is returned in the same state it was taken. Valeting charges will apply to any very dirty vehicle.

Deep cleaning charges will apply where interiors show pet hair (the next customer may have allergies, so please bear this in mind!)

What happens if I damage the vehicle?

Call us immediately. If out of hours and the vehicle is not driveable, please call the 24 hour recovery number in the vehicle or on your paperwork.

Fair wear and tear is included in the cost of your hire, but abuse and neglect will be charged to your credit card. This includes damage to the interior, smoking in the vehicle or excessive soiling requiring a valet

You are responsible for the wheels and tyres during the hire and damages to these are chargeable. Smoking is not allowed in any vehicle and any vehicle returned that has been smoked in will be subject to a minimum of £250 deep cleaning charge.

We can deliver and collect from you for an additional charge. Contact us for more information.

Other things to consider:

Please note some vehicles have tracker devices fitted.

All vehicles are subject to availability and subject to change.

All prices are subject to availability and we cannot guarantee colour, make and model in advance of full payment.

Images are provided as a guide only.

You must not take the vehicle out of mainland UK, contact us for further information.

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